How to Read Our eBooks (FAQ)

TOP 12 MOST FREQUENTLY-ASKED QUESTIONS:

  1. What Format Are Your Ebooks?
  2. What is Social DRM?
  3. How Do I Purchase An Ebook?
  4. I Have Purchased an eBook. How Do I Download it?
  5. Help! I Can’t Find My eBook
  6. When I Try to Download My eBook, I Am Re-directed to the Shop
  7. How Do I Read My eBook?
  8. When I Try to Download My eBook into My Reading App, Nothing Happens
  9. When I Try to Download My eBook into My Reading App, I Get the Error “This file cannot be shared” (or similar)
  10. I Can’t Find a Book-Reading App on My Phone
  11. My eBook is Open on My Browser, but I Would Like to Go Back to My Account / the Website
  12. How Can I Contact Customer Support?

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  1. What Format are Your eBooks?

Our eBooks are in four formats:

i) ePUB: this is a very popular form of eBook, and can be read on the vast majority of eBook readers.

ii) .mobi (coming very soon): this is also a well-known type of eBook, and can be read using Amazon Kindle. If you already have a Kindle account, you will be able to simply import your eBook into your Kindle app and it will be stored in your library for you to read.

iii) Smartphone PDF: these are PDF books that have been customized for smartphones, to enable you read them comfortably, using any size of phone.  They can be accessed using any eBook-reading app capable of viewing PDFs.

iv) Standard PDF: these are eBooks that are available as standard PDFs. Some examples include children’s colouring books, puzzles, and so on.

We utilize Social DRM, to protect our eBooks from copyright infringement.

NOTE: If you are an author and would like to format your book into any of these formats, please contact one of our partners here.

 

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  1. What is Social DRM?

DRM is an acronym for Digital Rights Management, a type of technology used worldwide, to protect copyrighted digital material.

“Social DRM” is sometimes used in the eBook publishing industry, to protect an author’s copyright. It does so by watermarking the buyer’s details on an eBook, thus discouraging unauthorized distribution and sharing.

When you buy a DRM-protected eBook from Books For My Soul, your name and contact details will be inscribed within the pages of the book.

This is very important, as it goes a long way in helping protect an author’s copyright, and enables him/her earn an income from their work.

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  1. How Do I Purchase an eBook?
  • Browse to our shop page.
  • Select a book (or two 🙂 )
  • Click ‘View Cart’
  • Enter your details on the checkout page
  • For new customers:
    • If you are a new customer, you will be prompted to open an account
    • Follow the process as prompted
    • Remember to keep a record of the email address you will use, as well as your username and password
    • (You will need them for future transactions, including downloading your purchased eBooks)
    • We’re glad to welcome you to Books For My Soul!
  • For returning customers:
    • You will be prompted to log in to your account
    • Input your username and password, and proceed
    • We’re glad to see you again!
  • Pay by Mpesa
  • You’re done!

(Please note: You must be logged into your account in order to purchase an eBook. “Guest” purchases not possible)

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  1. I Have Purchased an eBook. How Do I Download it?

Once you complete your purchase, you will be re-directed to your Books For My Soul account page.

  • Once there, simply click on the name of the eBook
  • Then, your phone will display the words “DOWNLOAD” or “OPEN IN”, or simply display a “Share” arrow
  • Click on either of these. Your phone will then provide some options for opening the eBook
  • For an optimal reading experience, please select any of the eBook readers on your phone. This will allow you to ‘flip’ the pages, rather than scroll down the eBook, particularly for PDFs
  • (Please note: for PDFs Amazon’s Kindle reader may not provide the best experience, as it may not display the eBook’s Watermark at the correct place ie on the bottom margin. You can however utilize it for any of the other formats)
  • Once you’ve selected your reading app, the book will automatically be downloaded to it
  • Open the eBook, read, enjoy and come back for more! We’re glad to have you with us 🙂

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  1. Help! I Can’t Find My eBook

Fear not! Once you purchase an eBook, it is kept available for you to download at any time, in two places: your Books For My Soul account, and your email.

To find your book, access either of these as follows:

1) Access your Books For My Soul account as follows:

  1. a) First, check if you are still logged into our website. Remember, you must be logged in, in order to download your purchases:
  • If you are logged in, you will see your username on the top ribbon of the website
  • Browse to the main menu, click “My Account”, and it will open your account page
  • Identify the book, and click the “Download” button
  • Need to know how to read the book? Refer to the relevant question on this FAQ.
  1. b) If you are not logged into our website, do the following:
  • Go to the top ribbon of our website and find the word “Login”
  • Click on it
  • It will take you through the login process and into your account

2) Your email account:

  • Books For My Soul delivers a download link for each book you purchase, directly to your email address
  • To find an eBook you have already purchased, check the email address you used to open your Books For My Soul account
  • Always remember, your download links will be delivered to this email address ONLY

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  1. When I Try to Download My eBook, I Am Re-directed to the Shop

If you have already purchased an eBook, and are logged into your account, re-direction happens if you click on the name of an eBook, rather than on its download link

While still in your account, please scroll down, find the button that says “DOWNLOAD”, and click on it

The eBook will be opened in your browser

Now, follow the necessary steps to download it into your reading app

Need to know how to download it into you app? Refer to the relevant question in this FAQ

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  1. How Do I Read My eBook?

First, access your eBook, either at your Books For My Soul account on our website, or in your email.

(Remember, download links are sent to the email address you used to open your Books For My Soul account ONLY)

Once there, click on the eBook and it will be opened in your browser

Then, your phone will display the words “OPEN IN”, or simply display a “Share” arrow

Click on either of these. Your phone will then provide some options for opening the eBook

For an optimal reading experience, please select any of the eBook readers on your phone. This will allow you to ‘flip’ the pages, rather than scroll down the eBook

(Please note: Amazon’s Kindle reader may not provide the best experience, as it may not display the eBook’s Watermark at the correct place ie on the bottom margin)

Once you’ve selected your reading app, the book will automatically be downloaded to it

Open the eBook, read, enjoy and come back for more! We’re glad to have you with us 🙂

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  1. When I Try to Download My eBook into My Reading App, Nothing Happens

Try the following:

  1. i) Check your internet connection – it should be on, and should have a reasonable download speed
  2. ii) Refresh the page

iii) Logout and log in again to restart your session

If this doesn’t work, please contact us

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  1. When I Try to Download My eBook into My Reading App, I Get the Error “This file cannot be shared” (or similar)

Try the following:

  1. i) Check your internet connection – it should be on, and should have a reasonable download speed
  2. ii) Refresh the page

iii) Logout and log in again to restart your session

If this doesn’t work, please contact us

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10.   I Can’t Find a Book-Reading App on My Phone

If you don’t have a book-reading app on your phone, you can easily download and use any reading app that is capable of reading PDFs. Below are two suggestions. Both of them are free of charge:

For Android Phones: Google Play Read 

For iPhones: Apple Books 

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11.   My eBook is Open on My Browser, but I Would Like to Go Back to My Account / the Website

To go back to the website, hit your browser’s “Back” button.

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12.   How Can I Contact Customer Support?

  • You can contact Customer Support in two ways:
  1. Send us an email at chat@booksformysoul.com
  2. Send a Text or WhatsApp message to +254 796 793 104
  • Customer Support Hours:
    • 9am – 5pm
    • Monday to Friday

We’re glad to help!

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